MobileBytes Reviews
The MobileBytes POS system was designed to streamline and simplify various restaurant management tasks. With feature-rich software and an intuitive user interface, it's an excellent choice for the small business owner looking make day-to-day operations run more smoothly.
But is it right for you? The last thing you want to do is invest in a system that doesn't perform.
Luckily, we've done the heavy lifting for you.
We've explored the ins and outs of this POS system and we'll share with you how they stack up to the competition. Continue reading to find out if MobileBytes has the features you need.
MobileBytes POS Cost
MobileBytes POS is a quote-based system, meaning that the manufacturer will provide pricing based on the needs of the business at hand. Though you won't find pricing information on the MobileBytes' website, you can typically expect to spend around $120 per month for access.
Note that this dollar amount can vary depending on the number of features you need and the overall size of your business.
We understand that getting quotes from different providers can be incredibly time-consuming. Our service provides FREE quotes from multiple POS providers based on your needs and budget.
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Features and Benefits
MobileBytes comes with numerous perks, and the app reviews show that customers love using this service. Some of the top benefits MobileBytes offers include:
Let's dive in and explore a these benefits more in-depth.
Cloud Management Software
Because MobileBytes uses a cloud-based system, it can deliver data about your restaurant's daily, weekly, and monthly operations, no matter where you may be.
With this software, you can access the financial and operational performance of your restaurant from any device, whether a smartphone, tablet, or computer. Plus, their website is very responsive to mobile devices.
The dashboard is concise and has a modern aesthetic. From creating and editing menu items to changing room layouts to managing employees, everything can be done through the cloud.
Signature Capture
You can save time and money on your daily operations by using the signature capture feature offered by MobileBytes POS.
Once an order has been taken using the tablet device at the table, it will be directed to the kitchen hardware. Servers will not need to run from their tables to a stationary POS station each time they wish to relay orders to the cooks.
The servers can process credit card transactions in a paperless manner, capturing the signature directly on a tablet. Customers' receipts are then emailed to them, reducing the need for paper use. You can even choose to include your own custom tip amounts, maying the customer payment process even quicker! Customers will then have the option to use a feedback slider in which they rate their overall experience at your establishment, a great opportunity for customers to feel heard and provide private feedback.
Overall, the Signature Capture feature decreases the average time it takes to turn a table around, simplifies table-side ordering, and presents helpful options to diners.
Hardware
Since MobileBytes' software is sleek and modern, it makes sense that the company chose to run its software on Apple devices. If you're familiar with the usability and flexibility of Apple devices, you'll have an easy time acclimating to this POS.
The fact that any iPhone or iPad can be used to run this software makes it much more cost-effective for small business owners, as it's possible to use the software on devices they already own.
MobileBytes Guest Engagement App
If there's one feature that truly separates MobileBytes from the rest, it is the MobileBytes Guest Engagement app. This unique solution unites guests with restaurants to enhance the overall dining experience.
Guests can use the app to connect to their favorite restaurants. With integrated iBeacon technology, the app will send alerts when guests enter your restaurant, allowing them to skip the line, pay quickly by scanning receipts, or earn rewards for later visits.
Customers will enjoy feeling like they are part of an exclusive club when visiting the participating restaurants.
If you decide to become a participating restaurant, we recommend taking advantage of the app's 'Order Ahead' feature, which, as the name implies, allows guests to make mobile orders ahead of time.
Delivery Orders
For trouble-free delivery management, you can make use of the Delivery Dispatch system found within the MobileBytes POS system. This feature facilitates assigning delivery orders to your drivers.
Your delivery drivers can use the app's turn-by-turn directions for each order that is out for delivery. Integrating with the mapping interface on your POS system is easier than ever, adding or removing delivery drivers and viewing orders assigned to various drivers is simple with this feature.
To assign an order to a delivery driver, you merely drag and drop it. But you also have the option to use text messages if that's what you prefer. Pizzerias and other restaurants that bank on large delivery volumes can greatly benefit from this Delivery Dispatch system.
Third-Party Integrations
The third-party plugins and apps can streamline your restaurant's workflow. Some of the best examples of third-party platforms include Apple Pay, Magento, WooCommerce, and BigCommerce.
If you're not interested in using MobileBytes POS to build your own delivery service, you can integrate with outside delivery services, including UberEats, Ordereze, and DoorDash.
Quality Interface
The interface found in the Heartland Restaurant MobileBytes POS offers straightforward navigation, especially noticeable if you've used other point-of-sale solutions in the past.
The backend features found in the MobileBytes POS prove that it is one of the more intuitive solutions on the market. All of the tools that you commonly use can be organized and categorized on the dashboard's side menu. To make your dashboard even more efficient, you can apply a number of filters.
One thing we can't go without noting is how well they've designed the food descriptions and menu photos screen. Everything that you put on the menu interface automatically transmits to your online ordering interface, allowing your customers to see the exact items available, in a beautifully laid-out presentation.
Customer Support
Many POS developers craft top-of-the-line solutions, yet can't offer proper support.
MobileBytes has 24/7 phone and email support, and they are quick to respond.
The company lists categories that you can select from when calling for customer support, including Micropayment, Payroll, Payment Processing, and much more! With so many lines open, you won't have to spend as much time waiting for help if issues arise.
In addition, you'll find tons of helpful how-to blogs and articles to troubleshoot on your own.
Though the company does not provide employee training, it does offer decent training in the form of documentation. Plus, with such a strong customer support line, finding the help you need is pretty simple.
Security
Heartland is serious when it comes to security. You'll find PCI compliance in all of the company's hardware, software, and payment processing technology.
Heartland Secure, the security service used, is specifically designed to protect against credit card breaches and data fraud. When a customer makes a payment, it is encrypted and sent straight to the servers at Heartland. Data will never be stored on your hardware devices, meaning there is no need to worry about theft threatening the integrity of your business.
Additional Features
Complaints and Limitations
Expensive Termination Fees
When you sign on with MobileBytes, you sign into a multi-year contract with the Heartland company. Unfortunately, if you realize after the fact that their POS solution does not meet the needs of your business, the termination fees are quite expensive.
A lot can change in three years, which is the amount of time you're locked into the company's contract. The termination fee for each location is around $295, which can set you back if you run a restaurant with multiple locations.
Lack of Pricing Transparency
It's difficult to pin down pricing plans and additional markup fees on the Heartland MobileBytes website, as the company encourages potential customers to get in touch with the sales team. Costs are given through specific, detailed quotes.
Note that there is no free version to test out first, which many other POS providers offer.
Competing Alternatives
TouchBistro
TouchBistro is one of the most popular restaurant-centric POS systems on the market today.
You'll find several high-end features that work for all types of restaurant businesses, including menu management, inventory management, reporting and analytics, table-side ordering, bill splitting, floor plan customization, employee management, and third-party point-of-sale app integrations.
It is one of the best all-in-one point-of-sale systems on the market today, especially for those who want to take their restaurants above and beyond with loyalty programs and marketing tools.
Lightspeed is another cloud-based point-of-sale solution that uses iPad hardware.
The intro plan is incredibly affordable at only $39 per month.
Plus, you get tons of unique features, excellent support, and several integrated payment processing options.
From ingredient-level inventory to offline payments to complex menu modifications, everything you need can be found in this all-in-one point-of-sale software.
If the features found on the MobileBytes POS don't quite cut it for your needs, we're certain that what you find in Lightspeed's POS solution will.
Final Verdict
The MobileBytes Point-Of-Sale system is a quality iPad POS system designed specifically for the restaurant industry. Whether you run a full-service restaurant, quick-service restaurant, fast casual establishment, or food truck, you'll find this cloud-based system to be powerful and easy to use!
With a straightforward menu management system, an electronic kitchen display, table-side ordering, and credit card processing, you'll truly have all you need to keep your customer base happy, reduce wait times, and streamline your restaurant's operations.
We offer FREE price quotes on POS systems. Whether you're ready to purchase or are simply interested in accurate pricing, answer the questions below! Let us know your POS preferences so that we can match you with the best deals.
Tyler Connaghan
Contributing Author
