Kohl's POS System
As a major, multi-location department store, Kohl's point of sale system is able to handle high-volume, day-to-day operations.
Over the past decade, the company's stores began implementing the Oracle Retail point of sale system.
You might be wondering how the features on this particular system work for Kohl's retail stores.
If so, you've come to the right place. Come dive in with us as we explore the ins and outs of this one-of-a-kind point of sale solution.
The Oracle Retail Point of Sale System
Because Kohl's is a large-scale department store retailer, the products that consumers buy vary based on the store and location.
To determine what products Kohl's places in their various store locations, they have to consider weather, demographics, popular sports teams in the area, and other regional factors.
Kohl's is also a value-oriented store that is in the midst of a transition to take its retail operations into the online shopping sphere. The idea is that no matter where Kohl's customers may be, they will get to enjoy the same experience while browsing online as they do when they are at the brick and mortar store location.
Kohl's recently overhauled its point of sale solution to work with its new merchandising, pricing, and inventory standards. In the overhaul, the company decided to implement the Oracle Retail Operations Management systems. Compared to other systems, Oracle Retail is much better at coordinating inventory between multiple locations and across various channels. The major goal for Kohl's and its managers was to enhance the overall customer experience with access to new technology.
Once Kohl's launched its Oracle commerce system, it decided to implement the Merchandising System from Oracle, as well as the Retail Price Management system, to improve pricing, promotions, and inventory management. With over 1,100 stores around the nation, this unique solution is incredibly robust.
Oracle Retail is Kohl's solution for managing pricing (SKUs) for every single store. It also uses Oracle Retail to deliver on its e-commerce website. Oracle allows Kohl's to clear and refresh stock and inventory when necessary, as well as note where the demand is and preserve margins for that demand.
Kohl's integrated the Retail Merchandising system with several systems that already existed in its operations to provide management with a real-time look at a variety of variables that had an impact on the way each store was performing and what kinds of items customers were buying.
There aren't many customizations available in this technology. Kohl's aim was to keep it as simple as possible so that they could upgrade with ease if they needed to in the future, as well as continue to overhaul its merchandising.
The Oracle Exadata Machine is now in place to optimize the performance of each Kohl's store.
Essentially, merchants have the ability to access any necessary information from any location where they can get online. In terms of a long-term strategy, Kohl's is now looking to give employees in their business quick access to important data.
With quick access to data, Kohl's is able to optimize operations, deploy new retail science, and come up with new retail solutions, all of which can help to create more profits while giving them insight into potential marketing opportunities.
Kohl's is looking to implement new predictive technology in its Merchandise Planning software.
This unique software will help Kohl's tailor any item to better meet the demands of customers that come into their stores.
Back in 2013, Kohl's CEO decided to move over to the Oracle Commerce platform, which would be used to deliver both support and availability information. The idea of this system was to help every store deal with shopping spikes that took place over the holidays, especially during Christmas and Black Friday shopping.
The Oracle Service Cloud was also employed, which helped Kohl's deploy better customer service. The Oracle Service Cloud cam complete with a knowledge management center and a contact center.
In essence, Kohl's is now able to provide each customer with a compelling experience using a variety of communication forms, including live chat, email, phone calls, and more. Plus, with new web interaction support and co-browsing capabilities, Kohl's is now able to employ more than 2,000 agents at its contact centers to talk with customers.
Kohl's Point Of Sale
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