Toast Customer Service
Whether you're considering investing in Toast as your POS solution, or are currently working with them, rest assured. Toast customer service product experts are ready 24/7 to help you troubleshoot problems and answer questions.
Beyond that, Toast provides a vast range of employee training resources, from in-person courses to online tutorials, perfect for getting your workers comfortable using this in-depth POS software.
If you've found yourself struggling with Toast software, don't hesitate getting in touch with Toast POS customer service. This small guide will direct you exactly where to go when you need help.
Getting In Touch With Toast Customer Service
Toast Customer Service Number
Calling the Toast customer service number will get you the most personal form of customer support. Fortunately, the process of getting in touch with Toast's customer support team is easy.
Simply dial the phone number listed below and follow the prompts from the provided on-call menu.
With Toast's customer support team, you'll get efficient answers to complex problems.
Customer Support Number - (617) 682-0225
While many people choose to utilize the Toast support phone number, you can also get your questions answered on the company website via a customer care ticket. Online Toast customer support tickets are open 24/7.
To find out more about up-to-date contact information, head to the home screen on Toast's website:
Once you've made it to the Toast home screen, go to the very bottom of the home screen for Toast's customer support info.
Sometimes people have trouble getting in touch with the point-of-sale customer support team. The case is often that the listed phone numbers aren't in use any longer. If this is happening to you, go to the Connect Section - found at the bottom of the main page.
Checking System Service Status
Another roadblock to getting in touch with Toast customer support is because of system status issues.
You'll be able to determine whether or not Toast's systems are operating by heading to the Toast website and looking at the Toast System Status Page.
To locate this page, follow the small list of instructions provided below:
First, go to the Check System Status page on Toast's website, which you can find here. Once on that page, you will find a list of running systems.
There should be status labels next to the various systems, which will read "operational."
If one of the systems does not have an "operational" status next to it, then you know the contact issue is a back-end operational one. Unfortunately, you will have to wait until the software's service status is back up and running.
Utilizing Toast Chat Support
Another quick way to reach this company is through Toast Chat Support. To get connected with Toast's customer care via chat support, follow the simple instructions below:
First, head on over to the Toast Central page, which you can find here.
Once you're on the Toast Central page, scroll down until you find the button that says "Contact Customer Care." You'll then see an on-screen prompt to log in to your Toast user account.
Logging in will take you to the customer support screen, where you will have the option to set up an instant chat with the Toast customer care team. To get the assistance you need, simply follow the on-screen instructions provided.
Toast customer service hours for live chat service:
Monday-Friday - 8:00 AM to 2:00 PM E.T.
Submitting Customer Care Tickets
The customer care ticket system found on Toast's website is top-notch. It is recommended for troubleshooting system issues that don't require immediate help.
Submitting a care ticket is a breeze.
All you'll need is your name, your email, and a brief message describing your concern. You will hear back from a customer care representative soon after your ticket is submitted.
To submit a care ticket, head over to Toast's Central page, found here.
Once you are on the Toast Central page, click on the Contact Customer Care button. Then you will be prompted to log into your Toast user account.
Logging in will get you to the customer support team, where you will then have the option to submit a care case.
Typically, Toast's customer support representatives get in touch with customers within 24 hours after you submitting a customer support ticket.
Final Thoughts
One of the main aspects to look for when committing to a POS system provider is the customer support that they offer. Luckily, getting the assistance you need from the customer support team over at Toast is straightforward.
To start, you can visit Toast's website, log into your customer account, navigate to the top of the page, and click on the tab labeled "Support."
This page will provide you with all of your customer care option solutions, including the phone number, email support, live chat, and more. Having the ability to seek assistance in the way you deem fit is a major advantage of having Toast.
We hope you've found our instructions for customer support solution options helpful. Without having to wait around for a sub-par support team to answer your call, you can focus on the aspects of business that matter most.
Tyler Connaghan
Contributing Author
