SoftTouch POS Review
Welcome to my SoftTouch POS system review!
Nothing can through a wrench in your restaurant like a bad POS system.
SoftTouch is one of the top-of-the-line systems but does it have the features you need?
That is why I tested this brand, read on as I provide insights that will help you determine if this is the right fit for your restaurant.
Who Is SoftTouch?
SoftTouch POS is a subsidiary brand of Vitabyte, who has been one of the top restaurant POS solution providers for quite some time now thanks to the fact that they have worked tirelessly to provide customers with an abundance of great characteristics for business growth.
With an elegant look and forward-thinking solutions, the SoftTouch restaurant POS software is an innovative choice and has been rated as one of the best restaurantsPOS solutions for the fine dining industry too.
This is likely because SoftTouch software is loaded with a variety of excellent table service tools and functionality that help to provide customers with a more upscale experience.
For those of you who run nightclubs or bars, the on-premise SoftTouch point of sale solution is a winner.
Top SoftTouch POS Features
How Much Does SoftTouch POS Cost?
SoftTouch Authorized Guidance Experts (SAGE) is the program that SoftTouch is typically sold through. This is likely why the SoftTouch website does not have any pricing information available, as you must get the SoftTouch system through a reseller network.
We highly recommend finding the best reseller if you want to obtain an accurate price quote for the SoftTouch POS solution. A great reseller will also be able to help you define your business needs and implement the correct system so that you don’t overpay or underpay.
If you find a great reseller, they will also be able to train you on the system.
Top SoftTouch POS Features
SoftTouch POS has a variety of excellent features for business use no matter where you end up purchasing it. They have a strong bunch of industry-specific qualities, including those for upscale dining and quick-service establishments.
Here are some of the best features that SoftTouch POS offers:
It is important to start off by saying that SoftTouch POS has EMV certification. EMV certification is important for a number of reasons. For starters, it gives guests the peace of mind that all of their credit card information will be safe. With EMV certification, you are showing all of your guests that you are working to keep their information safe and secure. The SoftTouch POS has been approved with safety and security by the Payment Card Industry.
Plus, EMV integration allows employees to make adjustments to receipts after the customer has already left the establishment. This means that adding tips once customers have left is incredibly easy.
To take your business into the 21st century, SoftTouch has added an innovative mobile dashboard for the POS system.
The mobile dashboard can be used for a variety of things, including monitoring your restaurant operations and data in real-time.
Having the ability to access data from any of your establishments no matter where you are can be extremely helpful, especially if you are traveling a lot and want to keep up with your financials.
The dashboard also provides users with real-time metrics that measure the overall performance of your establishment.
You can customize your dashboard to give you what you want and create an at-glance look at your restaurant. 21st-century business owners need to be flexible. SoftTouch provides all of the necessary tools to do so.
The DineBlast QuickPay feature allows customers who are dining in to access their checks and make payments from any device that is connected to the Internet. This means that guests never have to hand over their credit cards to the staff.
Why is this such a great thing, you ask?
For starters, not having to interact with staff or wait for them to go run their card through the machine is pure convenience. The second that they make the payment through DineBlast QuickPay, all of their payment information will show up on your main WorkStation. Plus, this will save your staff a ton of time as well so that they can focus on the food and the overall customer satisfaction!
Speaking of saving time, another huge benefit for DineBlast QuickPay is that it will help to turn tables over faster and cut labor costs. Getting rid of the need for the staff to intervene in the payment process means you may not need as many people staffed as you have in a traditional setting.
Lastly, there are many customers who are not comfortable giving their credit cards away. For those customers out there, this feature provides them with security, as they never have to see their card leave the table.
One very unique and innovative feature that you will not see in many other POS systems is the TouchLess SignOn feature. This piece of authentication technology is one of the fastest and most convenient in the point of sale industry.
Along with your regular POS hardware, you will receive a touchless SignOn proximity scanner. The scanner works like a wristband and can be used to sign in to your system without ever touching the screen. All you have to do is wave your wrist about three inches from the screen to automatically authenticate yourself.
Not only is this feature convenient, but it also gives you total control as to who has access to your POS System.
Beyond all of the characteristics that we have mentioned above, the SoftTouch POS comes with a handy little piece of hardware that allows you to accept orders and make payments all while you are standing at the guest’s table. Servers can take orders from these little devices and send them straight to the kitchen. The kitchen will receive the orders and get started making them, all without the front-of-house staff walking back and forth.
This will help to process orders and payments much faster, as your wait staff will never have to stress about running around all day or night.
There are a number of bars and restaurants out there who are pivoting over to self-service. This is one of the main reasons that so many POS solutions companies are pairing their systems with Kiosk capabilities. If your customers like the idea of self-service and want to embrace it, the iKiosk can help.
Customers will be able to use the iKiosk for dine-in ordering, to-go ordering, and more. You can order now and pay later or order pickup numbers.
The best thing about the iKiosk is that the interface is absolutely gorgeous. Your customers will be able to navigate the system with ease while using gift cards or credit cards to checkout.
Bottom Line - Should You Buy SoftTouch Point Of Sale Software?
It all comes down to whether or not SoftTouch POS is the right choice for your establishment.
No matter what your specific business needs are, it is important to note that SoftTouch POS is an incredibly innovative system, has scalable qualities, and a reliable cloud-based service that provides business owners with better functionality and flexibility.
They have taken a unique design approach with their point of sale software
There is a reason why Soft Touch POS is rated as one of the best systems on the market today, including those in the fine dining and quick service industries.
To compare SoftTouch with its competitors, see our pages on touchscreen POS systems and best touch screen cash registers.