Shopkeep POS Reviews
If you've been on the hunt for a simple and user-friendly point of sale solution for your business, then Shopkeep might be exactly what you need.
Over the years, the Shopkeep POS system has become one of the most popular choices for small businesses, including food and beverage establishments, retailers, and more.
But is ShopKeep the best fit for your operation?
Let's find out. Continue reading to learn everything you need to know in order to make a well informed purchase decision.
ShopKeep POS Price
One of the great things about the ShopKeep POS system is that the company offers ultra-transparent pricing, which isn't the case with many point-of-sale solution providers.
This no-contract solution is based on monthly subscription fees, meaning you pay as you go. There are three pricing tiers, each of which has unique features.
Basic Plan - $49 per month (annually); $69 per month (monthly)
Some of the major features in the Basic Plan include:
Essential Plan - $79 per month (annually); $99 per month (monthly)
Some of the major features in the Essential Plan, beyond all of the features found in the Basic Plan, include:
Advanced Plan - $179 per month (annually); $199 per month (monthly)
Some of the major features in the Advanced Plan, beyond all of the features found in the Basic and Essential Plans, include:
It's also worth noting that there is a free plan, which is for merchants that are processing under $5,0oo per month using ShopKeep Payments. The plan provides:
One of the major downsides of the free plan is that it does not include live customer support.
As for payment processing, ShopKeep makes use of the ShopKeep Payments credit card processing service.
The ShopKeep Payments merchant services come with a flat-rate processing fee of 2.5% + $0.10 for credit card transactions.
It's worth noting that there are also custom rates available through ShopKeep Payments, which is great for high-volume sellers.
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Features and Benefits
You'll find several high-end ShopKeep by Lightspeed features in the ShopKeep POS system. However, rather than simply listing out every ShopKeep by Lightspeed feature found in these systems, we'll take you through some of the most important.
For the price, ShopKeep by Lightspeed already has a great set of features. However, with the recent addition of ShopKeep by Lightspeed back-office features, the system operates at a higher level than ever before.
You get some surprisingly advanced tools, especially if you're a small business operating with only a few registers.
You get access to a robust inventory management system, an employee management system, a customer management system, and a system that tracks, records, and analyzes your data at different points.
With the addition of unlimited customer support through email or live chat, ShopKeep by Lightspeed is a clear win for many small businesses.
ShopKeep by Lightspeed Inventory Management
We couldn't leave this review without highlighting the inventory management system, as it truly goes above and beyond anything you might expect to find from a POS system aimed at small business owners.
While you can track inventory quantity like just about any other inventory management system, you can also set low-stock reorders and designate the amount you'd like to reorder for specific items, allowing you to completely automate each point of the system.
The matrix inventory feature was recently integrated into the system, which allows users to create parent items and plug in different variations for those items, which they can view on a single page. This is one of the most helpful features for foodservice providers, as there are typically many ingredients that go into a single dish.
ShopKeep by Lightspeed Pocket Mobile App
The Pocket mobile app from ShopKeep by Lightspeed works on Android and iOS systems, allowing you to track every aspect of how your business is going, whether you are in store or not. We love the fact that you can set the app up to send you notifications in various instances.
One of the best things about this app is that you can set your online sales up in your ShopKeep by Lightspeed account to process credit cards from anywhere.
ShopKeep by Lightspeed Reporting
The reporting suite offered by ShopKeep by Lightspeed is very extensive, giving you insight into discount reporting, customer reporting, average cost reporting, and more.
The ShopKeep POS software even allows you to print real-time reports from the cash register using the receipt printer.
Beyond the basic reports you'd expect to get from a POS system, ShopKeep POS also delivers an analytics glossary and variants reports.
ShopKeep by Lightspeed Loyalty Program
With the ShopKeep POS system, you can easily keep track of loyal customers to offer them promotions as they continue visiting. This system also offers gift cards, which you can scan and print receipts using the integrated receipt printer.
Customers can easily log into the ShopKeep by Lightspeed loyalty program to use their points, and with ShopKeep's customer relationship management system, you can store a customer's information, which you can use down the road for email marketing campaigns.
Having access to features like this is a great way to maintain existing customers and reward them for their continued patronage.
ShopKeep by Lightspeed eCommerce
ShopKeep recently hopped on the eCommerce game, allowing small businesses to sell online with ease. The beauty of this eCommerce point of sale solution is that it comes with built-in templates to help you get your site up and running in a pinch so you can start selling.
From online ordering to delivery to curbside pickups, the eCommerce platform makes important operations simple. The ShopKeep software also comes with unique ways tools to help your customers find the items they want to order from you quickly, as well as unique tools to help you optimize your SEO.
There are many POS systems that offer third-party integrations and ShopKeep POS is no different. Here are some of the main integrations that this service provider offers:
You can also work with ShopKeep POS to create your own website and online store, allowing customers to make orders online and pick them up from in-store with ease.
Complaints and Limitations
Most reviews regarding this company are positive, though the ShopKeep POS software is not perfect. Let's take a look at a few of the major downsides to the ShopKeep POS solution.
Lack Of ShopKeep Customer Support
Many users note that ShopKeep customer support is excellent when they first sign up for the point of sale system, though it continues declining from there. Users often complain about long wait times and rude customer service reps.
There are also many reviews that note the live chat capability is fairly useless when it comes to dealing with complex issues.
There are a few users that have noted bugs in the inventory management system and a few others that have noted problems with ShopKeep's sometimes unreliable hardware.
If ShopKeep POS doesn't seem like the right choice for your needs, take a look at some other POS systems that might be a better fit.
Lightspeed recently acquired ShopKeep POS, making it one of the most similar alternatives for restaurant businesses and retail stores.
This iPad POS system comes with a user-friendly interface and a wide range of quality features, as well as 24/7 live support.
Plans for Lightspeed start around $59 per month for restaurant businesses and $69 per month for retail shops.
We believe Lightspeed is a wonderfully affordable option for small businesses and mid-sized businesses who are thinking of expanding to multiple locations.
Square POS is another user-friendly POS solution that has many similar qualities to ShopKeep POS.
The system is one of the easiest to learn and allows you to keep a close eye on every aspect of your business with the ability to track inventory, see sales reporting, and dig into customer relationship management.
While the Square point of sale system is free, you can upgrade with the $60 monthly fee to take advantage of a wide range of point of sale features.
One thing to note is that Square's POS hardware is very reasonably priced compared to other systems.
You can get a receipt printer, cash drawer, credit card reader, and Square stand for $739 in total.
If you're looking for a reliable and easy-to-use point of sale solution, then ShopKeep POS is a great option. The low cost and minimal processing fees attract small businesses, while the intuitive interface makes it easy for employees to get the hang of it right away.
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