Shopkeep POS Reviews
If you've been on the hunt for a simple and user-friendly point of sale solution for your business, then Shopkeep might be exactly what you need.
Over the years, the Shopkeep POS system has become one of the most popular choices for small businesses, including food and beverage establishments, retailers, and more.
But is ShopKeep the best fit for your operation?
Let's find out. Continue reading to learn everything you need to know in order to make a well informed purchase decision.
ShopKeep POS Price
One of the great aspects about the ShopKeep POS system is that the company offers ultra-transparent pricing. This is not the case with other point-of-sale solution providers.
This no-contract solution is based on monthly subscription fees, and you pay as you go. There are three pricing tiers, each of which has unique features. Each of the three pricing tiers are explained below.
Basic Plan - $49 per month (annually); $69 per month (monthly)
Major features in the Basic Plan include:
Essential Plan - $79 per month (annually); $99 per month (monthly)
With the Essential Plan, you'll get all of the Basic Plan features, plus:
Advanced Plan - $179 per month (annually); $199 per month (monthly)
With the Advanced Plan, you'll get all of the Basic and Essential Plan features, plus:
There is also a free plan for merchants that are processing under $5,000 per month using ShopKeep Payments. One of the major downsides of the free plan is that it does not include live customer support.
The free plan provides:
Payment Processing
ShopKeep makes use of the ShopKeep Payments credit card processing service.
The ShopKeep Payments merchant services come with a flat-rate processing fee of 2.5% + $0.10 for credit card transactions.
High-volume sellers can get custom rates through ShopKeep Payments.
If you already have a merchant service provider in place and don't want to make the switch, visit the POS system without credit card processing guide.
For free POS system quotes from providers in your industry, make sure to click the button below and fill out our form. We make shopping for POS systems as easy as possible. We aim to get small business owners the best deals on their new purchases. It won't cost you a dime to compare pricing of the most reputable POS companies.
Features and Benefits
You'll find several high-end ShopKeep by Lightspeed features in the ShopKeep POS system. However, rather than simply listing out every ShopKeep by Lightspeed feature found in these systems, we'll focus on the most important.
Back-Office Features
For the price, ShopKeep by Lightspeed already has a great set of features. However, with the recent addition of back-office features, the system operates at a higher level than ever before.
You get some surprisingly advanced tools, especially if you're a small business operating with only a few registers.
You get access to a robust inventory management system, an employee management system, a customer management system, and a system that tracks, records, and analyzes your data at different points.
With the addition of unlimited customer support through email or live chat, ShopKeep by Lightspeed is a clear win for many small businesses.
ShopKeep by Lightspeed Inventory Management
ShopKeep is one of the best POS systems for retail because of its inventory management system. It goes above and beyond anything you might expect to find from a POS system aimed at small business owners.
While you can track inventory as you would with just about any other inventory management system, you can also set low-stock reorders and designate the amount you'd like to reorder for specific items, allowing you to completely automate each point of the system.
The matrix inventory feature was recently integrated into the system, which allows users to create parent items and plug in different variations for those items, which they can view on a single page. This is an extremely helpful feature for food service providers, as there are typically many ingredients that go into a single dish. It is no wonder that ShopKeep has also earned its place as one of the top restaurant POS systems.
ShopKeep by Lightspeed Pocket Mobile App
The Pocket mobile app from ShopKeep by Lightspeed works on Android and iOS systems, allowing you to track every aspect of how your business is going, whether you are in store or not. We love the fact that you can set the app up to send you notifications in various instances.
One of the best aspects about this app is that you can set your online sales up in your ShopKeep by Lightspeed account to process credit cards from anywhere.
ShopKeep by Lightspeed Reporting
The reporting suite offered by ShopKeep by Lightspeed is very extensive, giving you insight into discount reporting, customer reporting, average cost reporting, and more.
The ShopKeep POS software even allows you to print real-time reports from the cash register using the receipt printer.
Beyond the basic reports you'd expect to get from a POS system, ShopKeep POS also delivers an analytics glossary and variants reports.
ShopKeep by Lightspeed Loyalty Program
With the ShopKeep POS system, you can easily keep track of loyal customers to offer them promotions as they continue visiting. This POS solution also offers gift cards, which you can scan and print receipts using the integrated receipt printer.
Customers can easily log into the ShopKeep by Lightspeed loyalty program to use their points, and with ShopKeep's customer relationship management system, you can store a customer's information, which you can use down the road for email marketing campaigns.
Having access to features like this is a great way to maintain existing customers and reward them for their continued patronage.
ShopKeep by Lightspeed POS System Scanner
The POS system scanner that assists with barcode scanning, ringing up customers and inventory management is among the highest-rated in the industry. There are several hardware scanner options to choose from, so you'll be able to select the unit that works best for your needs.
ShopKeep by Lightspeed eCommerce
ShopKeep recently hopped on the eCommerce game, allowing small businesses to sell online with ease. The beauty of this eCommerce point of sale solution is that it comes with built-in templates to help you get your site up and running in a pinch so you can start selling.
From online ordering to delivery to curbside pickups, the eCommerce platform makes important operations simple. The ShopKeep software also comes with unique ways tools to help your customers find the items they want to order from you quickly, as well as unique tools to help you optimize your SEO.
Integrations
There are many POS systems that offer third-party integrations and ShopKeep POS is no different. Here are some of the main integrations that this service provider offers:
You can also work with ShopKeep POS to create your own website and online store, allowing customers to make orders online and pick them up from in-store with ease.
Complaints and Limitations
Most reviews regarding this company are positive, though the ShopKeep POS software is not perfect. Let's take a look at a few of the major downsides to the ShopKeep POS solution.
Lack Of ShopKeep Customer Support
Many users note that ShopKeep customer support is excellent when they first sign up for the point of sale system, though it continues declining from there. Users often complain about long wait times and rude customer service reps.
There are also many reviews that note the live chat capability is fairly useless when it comes to dealing with complex issues.
Bugs
There are a few users that have noted bugs in the inventory management system and a few others that have noted problems with ShopKeep's sometimes unreliable hardware.
Competing Alternatives
If ShopKeep POS doesn't seem like the right choice for your needs, take a look at these other POS companies that might be a better fit.
Lightspeed
Lightspeed recently acquired ShopKeep POS, making it one of the most similar alternatives for restaurant businesses and retail stores. It is among the best POS systems for small businesses.
This iPad POS system comes with a user-friendly interface and a wide range of quality features, as well as 24/7 live support.
Plans for Lightspeed start around $59 per month for restaurant businesses and $69 per month for retail shops.
Lightspeed is a wonderfully affordable option for small and mid-sized businesses who are thinking of expanding to multiple locations.
Head over to Lightspeed Retail POS Software Review to learn more.
Square POS is another user-friendly POS solution that has many similar qualities to ShopKeep POS.
The system is one of the easiest to learn and allows you to keep a close eye on every aspect of your business with the ability to track inventory, see sales reporting, and dig into customer relationship management.
While the Square point of sale system is free, you can upgrade with the $60 monthly fee to take advantage of a wide range of point of sale features.
One thing to note is that Square's POS hardware is reasonably priced compared to other systems.
You can get a receipt printer, cash drawer, credit card reader, and Square stand for $739 in total.
Related articles include: Square POS System Cost, Square POS Reviews, Square Restaurant POS Reviews, and How Does Square Work.
Final Thoughts
If you're looking for a reliable and easy-to-use point of sale solution, then ShopKeep POS is a great option. The low cost and minimal processing fees attract small businesses, while the intuitive interface makes it easy for employees to get the hang of it right away.
Avoid the hassle of calling different providers to get quotes for your POS software. Answer the few quick questions below to let us know your POS preferences and get FREE quotes from the top providers in the industry, all based on your needs.
Tyler Connaghan
Contributing Author
