Mindbody POS System Review
Having the right point-of-sale system in place can make running your operation considerably more efficient, and also help bring in more customers.
The Mindbody point-of-sale system offers a powerful solution for spas, salons, fitness, and integrative health businesses. But is it right for you?
We're here to help you make the best purchase decision possible. Continue reading to find out whether or not Mindbod has all the features you need.
Pricing
Mindbody business management software ranges from $129 per month to $699 per month.
Four POS software packages are available. Each is tailored to a specific type of wellness business.
For spas and salon businesses, their basic Starter account costs $129 per month, Accelerate costs $269 per month, Ultimate costs $429, and Ultimate Plus costs $549 per month.
For fitness and integrative health businesses, the Starter package costs $159 per month, Accelerate costs $279, Ultimate costs $499, and Ultimate Plus costs $699 per month.
Each package offers various add-ons that you can opt for, which will cost extra per feature. The hardware that you will require, such as receipt printers and barcode scanners, will also increase these base prices.
Payment processing is 2.89 % plus $0.25 for each transaction, but businesses that process over $30,000 monthly may qualify for lower rates.
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Mindbody Software Features & Benefits
Fitness Businesses
The Mindbody POS software is ideal for any fitness company, from gyms and dance studios to personal trainer services and sports facilities.
Their fitness scheduling features are easy to set up. You'll be able to organize schedules for your business with a few clicks, and your team will be able to manage their week with ease.
Whether you are updating appointments, adjusting times for your services, or even engaging with more than one client at the same time, your entire schedule can be managed on one screen page.
Schedules can be posted on branded apps, websites, and anywhere else that your clients might book appointments for your services. You'll have control over how soon prior to the beginning of your service clients will be able to book. You can also set up automatic notifications to be sent to clients on the waiting list, letting them know when space in a particular class becomes available.
Clients are even able to personalize their workout experience by choosing their favorite spot or equipment in the class when they book their appointments.
Spas & Salons
From barber shops and lash salons to day spas and hotel spas, the Mindbody POS lets you focus on your customers rather than your daily tasks. Appointment details, waivers, forms, and reminders can be sent out to clients prior to their arrival at your location.
Inventory management features help you monitor your sales and see which products are your best sellers. You can access all the features on the go, using the Mindbody business app.
Mindbody lets you minimize any physical contact with clients to help maintain their safety. Payments can be taken via contactless checkout right when they book their appointment or after it, and multiple payment options are available including Google Pay and Apple Pay.
The AI receptionist maintains a low-touch experience in the salon or spa waiting room by automatically checking clients in. It also offers a 24/7 service, managing clients when your staff is busy dealing with other customers. The AI receptionist books appointments, and the Messenger[ai] system can answer questions and respond to client messages automatically. This means you never have to worry about missing calls.
Integrative Health Businesses
Whether you have a wellness and massage center or physical therapy business, the Mindbody solution comes with many benefits.
You'll be able to access all scheduling from a single convenient page, you'll have a variety of reporting features to streamline the running of your integrative health business, and you can access these features from any location using your mobile phone.
With a fast and comprehensive glance at your sales data by products, service, locations, or employees, you can make informed daily decisions about your day-to-day operations.
Mindbody POS allows you to focus on the products and services that generate the most money. It also makes it easy to identify which employees are generating the most sales, and which may need more training. Staff management features let you manage payroll and track hours worked, minimizing human accounting errors and time spent doing admin.
The software has great marketing tools, enabling a higher level of customer connection. Customers can sign-up from a google search or social media using the 'book' button that connects to the Mindbody POS software. You can also encourage client growth by using introductory offers and last-minute discounts.
Last but certainly not least, Mindbody can keep current customers engaged with customized automated texts and emails.
Mindbody POS Hardware
Electronic Cash Drawer
The Mindbody POS electronic cash drawer will automatically open when a sale receipt for a transaction prints out.
Debit & Credit Card Processing
For payment processing with cards, Mindbody POS hardware offers two options. There is a more traditional credit card reader that reads cards using the magnetic stripe and connects via USB.
For debit and credit card processing on the go, Mindbody offers a mobile credit card reader that reads the magnetic stripe, running the transaction via the Mindbody business app.
Receipt Printers
These eco-friendly thermal receipt printers use only 25% of the power needed for standard receipt printers.
Barcode Scanners
Mindbody offers a handheld barcode scanner that can be used for retail purchases and customer key tag check-ins.
Their Bluetooth wireless mobile barcode scanner links with Apple and Android tablets. It can be used for the same purposes as the handheld barcode scanner.
Complaints and Limitations
This can be quite an expensive POS solution, particularly for small businesses just starting out. While you can get a free demo with Mindbody, other POS solutions offer free trials.
The Mindbody business app is complex compared to some other POS systems in this industry. It has been suggested that one button for each page might improve the flow. Overall, other apps may be easier to navigate.
In the past, system bugs have not been resolved prior to new features being added and software being updated. While this is a downfall of Mindbody, do note that it is not uncommon across all POS system providers.
Some users have also reported glitches when amending class times and returning retail purchases.
Competing Alternatives
We always recommend checking out the competition before investing in a new POS solution because we want to make sure that you get the right features and the right price. Next, we'll review the top two Mindbody contenders.
WellLiving
WellLiving dishes up a POS system ideal for gyms, personal trainers, and spa companies. Like Mindbody, they have a great scheduling system for organizing classes and appointment times.
The all-in-one wellness business POS system offers top features, including a variety of payment processing options, employee management with payroll features, detailed reporting systems, business marketing, customer rewards programs, and more.
With a much lower starting cost than Mindbody POS software and no pricey extra fees for features like integrating schedules onto your website, it may be a good option for small businesses with a limited budget.
Another excellent POS software provider for spas, fitness studios, gyms, and salons is Vagaro. You can manage your business on your mobile phone 24/7.
With Vagaro, it is easy to set up an online store with a logo and branded app, creating a professional look for your business. It also has great marketing features. You can attract new sign-ups on Vagaro Marketplace and other social media platforms.
This system can assist in keeping current clients and boosting sales with email and text message marketing. The software also helps reduce losses from appointment no-shows by sending reminders automatically.
Vagaro has a lower starting cost than Mindbody and offers a one-month free trial, allowing you to test it out before committing to a long term investment.
Final Verdict
A registered ISO of Wells Fargo Bank, Mindbody POS offers a whole host of benefits that work seamlessly with multiple types of wellness companies.
This high-quality point-of-sale system can bring your operation to the next level with industry-specific resources and features. But if you're not quite sold, Vagaro and WellLiving are definitely worth a look.
Whether you're ready to purchase a POS system, or are just price shopping, our FREE quote service will enable you to get a good feel for the market. Answer the few quick questions below to let us know what equipment you are interested in, and we'll provide quotes from the most reputable dealers.
Tim Postlethwaite
Contributing Author
