Micros Simphony POS Review
Should you buy the Micros Simphony POS system?
That is what we answer in this article today.
Micros Simphony has a wide variety of back-end capabilities that make it an excellent choice for businesses including restaurants, venues, theaters, coffee shops, theme parks and cafeterias but how does it stack up to the competition?
Continue reading as we dig into the details of this POS model to determine if it is the right fit for you.
Who Is Simphony?
Simphony is actually the name of the POS system, which was introduced by Oracle Micros Hospitality, which is a management systems company. The company is based in Columbia, Maryland, and provides customers with a wide range of top-notch POS solutions and property management systems in hardware and software form.
Many Micros POS Oracle solutions users praise the company for the many benefits that they offer, including:
On top of all that, Starbucks POS system actually runs on Oracle Simphony!
How Much Does a Micros POS Cost?
Simphony POS system prices are quote based because they can be tailored to food and beverage businesses of different shapes and sizes. How much you pay will completely depend on the size of your business and the number of stores that you have. You can purchase both point of sale hardware and software solutions. The amount of hardware and features that you require will also affect your overall cost.
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Hardware
For those of you who are familiar with the MICROS 9700 POS system, you may end up recognizing a lot of the features on Simphony's system. Of course, Simphony also has a few unique features of its own. It is important to recognize that the Simphony system is the first in the Oracle lineup to use service orientated architecture.
Simphony is one of the best quickservice POS systems because it can support thousands of outlets with ease thanks to its scalability for point-of-sale solutions and back-end capabilities. It can cater to the specific hardware needs of your business.
You can either choose to self-host your POS system or have it hosted at one of the data centers at Oracle. Regardless of what you choose, keep in mind that you will need to purchase the proper Oracle components, which includes the Tablet 720, the MICROS workstation, the kitchen displays, and the peripheral devices.
Important Simphony System Features
Like we said before, Simphony utilizes service-orientated architecture and top-notch technology. If you are looking to achieve pricing consistency, better promotions, and professional menu organization (and who isn’t?) then Simphony has all of the right features.
Here are some of the top features and capabilities that this system has to offer:
Inventory Management
There is a wide variety of stock tools available with the Oracle Simphony Food and Beverages system, which help to simplify your business workflow and improve your management of stock. You can easily keep track of your flow of inventory (both inbound and outbound) thanks to the Oracle Inventory Management Cloud Service, as well as capture, track, and analyze all of the costs that are associated with your inventory.
The Oracle Supply Chain Orchestration Functionality acts as a rule-based engine to manage complex supply and demand chains. This powerful functionality can also be used to automate internal trade and financial flow.
Oracle-Micros POS Reporting and Analytics
Having up-to-date information on your food and beverage business at all times is the best way to optimize your earnings. Thanks to the Reporting and Analytics Advanced Cloud Service Solutions that come with Oracle systems, you never have to worry about feeling in the dark about your business. It compiles financial business data, organizes operational features, and functions like a charm.
The system presents your data in dashboard form, making it easy to read and understand. You’ll get operational insights and analytics based on the real-time operations of your business. Having the ability to understand the effectiveness and impact of promotions can help you to make better business decisions in the future.
You can even compare financial results from a certain period to those throughout your business history, which can help you to better analyze ups and downs and find out why you might be making less or more during a certain time.
Integrated Platform
Beyond the regular POS software that comes with this system, you also get access to a wide variety of hardware accessories and components. IT costs can be quite outrageous. The full integration from Oracle helps to cut down on those IT costs.
Oracle provides customers with hardware units that are tailored to specific hospitality environments to enhance the performance of the business. You can find a range of applications loaded on Oracle’s hardware, which can scale out with your business as it grows.
Here you will be able to add modules and applications that can further help with sales, loss control, inventory management, loyalty programs, and gift card solutions.
Labor Management
It is so important to have visibility when it comes to labor management costs. Thankfully, that is one of the main things that the Oracle Hospitality Labor Management Cloud Service provides. You can easily manage your staff from this system and maximize the profits of your business.
Managers must be able to forecast data, which is why this particular service comes with tools to create cost-efficient schedules and optimize the experience of guests. No more needing to keep track of schedules and deal with mundane organizational tasks. The labor-management system works automatically, allowing your staff to monitor schedules from their phones or tablets, as well as request time off.
inMotion
The inMotion Mobile App is a big piece of the Oracle Hospitality Reporting and Analytics Cloud Service, which works on phones or tablets. This will allow you to view the key performance indicators of your business at all times from wherever you are.
Pair that with the reporting and analytics that we discussed earlier and you essentially have a system that keeps you updated with what is going on at all times. You will be able to make business decisions that are more informed with this type of software.
Final Verdict - Is The Oracle Micros Simphony POS Worth It?
The Micros Oracle POS system is an intuitive and comprehensive system that works as a hospitality-specific solution.
You won’t have to worry about the mundane, day-to-day problems that stem from manual management of sales or employees when you have a variety of back-office tools at your disposal.
You easily organize and create menus, edit checks from your guests, run discounts and promotions, and so much more, making the experience of your guests more efficient as well.
In our opinion, the Oracle Micros Simphony POS is one of the best hospitality industry pos systems on the market today. If you run a bar or restaurant, we would highly recommend looking into it!
Tyler Connaghan
Contributing Author
