Micros POS Review
Welcome to my Micros POS review!
I have personally used this system in my business along with several of its competitors over the years.
I will go over the crucial features, applications and integrations that Micros offers to ultimately help you determine if this Oracle system is the best fit for your business.
History
MICROS Systems Inc. originally provided integrated hardware and software solutions to the hospitality and retail industries. In 2014, Oracle acquired them. Under Oracle’s umbrella, MICROS has continued to develop cloud solutions to manage all kinds of businesses.
MICROS Simphony POS has become a go-to point of sale system for restaurants we’ll get into. Used by everything from major chains to the corner food stand, Oracle’s MICROS POS is widely trusted because of its excellence.
The System
If you’re looking for an all inclusive platform that can do it all, MICROS POS is the answer you’ve been looking for. Cloud-integrated, MICROS works to integrate the different aspects of your business into an easy-to-access system that works. Though MICROS has its own hardware, we’ll focus on the software systems and features for now.
Where MICROS shines is its cloud integrated technology. You can still have on-site backups, but you won’t have to worry about periodic updates or a local power outage prohibiting you from accessing your data. This helps keep your costs down since you won’t need to update your on-site systems as much and gives you the freedom to work wherever you need to.
One aspect of the MICROS POS system that you will notice right away is that it runs on the Windows platform. We think that this is a huge plus since it is easy to navigate and provides an easier learning curve for you and your associates.
As a restaurant POS system, MICROS has all of the features you’ll need to run a smooth, efficient business. Besides a host of reporting functions that we’ll get into later, MICROS has great integration of its ordering system and kitchen POS display system. One great thing about the system is that it monitors timing and gives status updates on tables. You can keep better track of your employees and optimize your hospitality timing to give great customer service.
One area that MICROS can’t fully do on its own is credit card processing. The good news is that credit card processing is available through your choice of processor. Though this setup isn’t as sleek as some of the other options, we feel like it allows you to get the best option for your business.
MICROS POS systems have no trouble integrating gift cards or reward programs. There are a whole variety of loyalty programs, customer recognition, rewards, or gift card systems that you might want to incorporate into your business. The good news is that whatever specials you want to incorporate, MICROS can provide tools for you.
Reporting Capabilities
MICROS POS excels when it comes to back end features and report generating. Any point of sale system is prime to gather data, but we’ve found MICROS does a great job of gathering and organizing your business’s data into usable information. Make better, informed business decisions with the help of MICROS point of sale system.
Using smart Business Intelligence, MICROS can organize huge amounts of data for you to use to make better decisions and more profit. One hugely impressive aspect of the system is that it can access data from three years ago. If you want to analyze long term trends, there’s no system better than MICROS.
One awesome part about the tools that MICROS provides is that you can access the information from anywhere. MICROS recognizes that restaurant owners are busy running around and they work to put the tools you need at your fingertips.
Whether you are looking to analyze your key performance indicators or just want weekly checkups to see how your business is performing, you can find a report to help you better your business.
All of this information gives you the tools you’ll need to do a better job of forecasting. With the ability to gather three years of data and smart technology, the MICROS POS system gives you the tools you’ll need to make the best decisions.
MICROS POS even has solutions to help you optimize your menu. With their sale tracking and menu intelligence options, you can fine tune your menu. Its tools can help you figure out what is selling and what your profit margins are on each menu item so you can optimize every aspect of your business.
Keeping track of your inventory is just another task that is made easier with MICROS’s tools. Its systems are compatible with a huge variety of third party vendors making tracking your inventory less of a headache for you. The best part is that you don’t have to install anything at the store level since the system works through a web browser. You save time and you can check your business from anywhere you need to.
Labor Management
Besides handling item ordering and basic point of sales credit card processing, it is also important that your POS system can aid your business in other ways. MICROS POS definitely has you covered when it comes to managing your employees.
There are a few ways that you can take your labor management, but MICROS provides solutions with tools for what you need. One key feature that MICROS POS offers is a centralized employee maintenance tool.
Not only can you keep track of your employees with the tools of the MICROS POS system, but you can also see what value you are getting from your employees.
The system helps you make smarter decisions by giving tools that help you identify how each job is part of your overall labor cost.
If you’re worried that MICROS has options but doesn’t help you with the basic needs of a business like time cards or phone lists, don’t worry. MICROS POS has the capabilities to cover all your employee needs like time cards, HR information, and scheduling.
Managing associates can be difficult when you’re spread thin and a lot is going on at your restaurant. Fortunately, MICROS can help you keep track of employees and stop any theft that might be hurting your bottom line.
With auditing tools you can easily find transactions with high numbers of discounts, error corrections, or voids. Though theft can be a problem, MICROS helps you catch theft more quickly and more easily. It also provides you with solutions to help you identify suspicious employee behavior. And sinc MICROS POS has the capability to store years of data, you can analyze employee behavior over time.
FAQ
Is MICROS compatible with online ordering?
As one of the best quickservice POS systems, MICROS Simphony has the capability to integrate with all the newest and greatest restaurant tools. Whether you need online ordering for your business, mobile payments or delivery options, MICROS has a solution for your business.
Is MICROS secure?
MICROS has unmatched security. With PCI-DSS compliant servers and data centers, your information will be safe.
Is MICROS compatible with multi-location restaurants?
Whether you are working from one location or managing a large chain of restaurants, MICROS can handle whatever workload you throw at it. They already have large chain clients and help elevate national brands.
Is MICROS only suitable for restaurants?
We’ve mostly been discussing it as a restaurant POS, but MICROS POS solutions are suitable for any hospitality or food establishment. It can also function with retail systems.
Closing Thoughts
If you want a sturdy, cloud based point of sale system, MICROS is your best option. Combined with the smart back end tools from Oracle, this system can elevate your business. Make smarter decisions by tracking more data and allowing its programming to help you sort through your data. The MICROS point of sale system provides restaurant owners the solutions to solve their business hurdles.
So if you want to track sales better, manage employees more accurately, or just have a reliable point of sale system you can trust, look no further than MICROS.
Tyler Connaghan
Contributing Author
