Maitre'D POS

Maitre'd POS is a versatile restaurant management software solution. But with so many options on the market to choose from, how do you know if it's right for you?

You've come to the right place.

Come along as we dive into the details about this industry-leading POS solution, allowing you to make a well-informed purchase decision.

Pros

Easy menu customization
Wide range of hardware options to choose from
Plenty of restaurant-specific features
24.6 customer support
Intuitive interface
An advanced feature set, including employee management, inventory management, and loyalty programs
An extensive list of third-party integrations

Cons

Pricing model isn't the most transparent
Customer service isn't the best
Limited payment processing options

How Much Does The Maitre'D POS System Cost?

The Maitre'd POS point-of-sale system starts off at $39 per month. However, you can choose to pay for additional licenses if you need them, which can quickly hike up the price.

Note that the Maitre'd POS pricing model is based on a three-year contract, so you will be locked into using this provider for that length of time.

Here is the pricing model for the different tiers:

Maitre'd Starter - Single license $39/month additional licenses $35/month
Maitre'd Classic - Four licenses $99/month additional licenses $25/month
Maitre'd Max - Ten licenses $149/month additional licenses for $15/month

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Features and Benefits

Cloud-Based System

The Maitre'd POS software is cloud-based, and because all of the information in this system is stored in the cloud, it can be accessed from anywhere. Of course, you'll still need to install the Maitre'd software on your hardware to use it, which is why we like to think of it as a hybrid POS system instead.

This is a benefit because you'll never need to worry about having your data or personal information stolen, as everything is protected and stored in the cloud. Accessing data from multiple locations is easier than ever. If you run a business with several table-service restaurants, for example, you'll be able to compile all of the data from those locations to a single, intuitive dashboard for viewing.

When you're ready to open your new establishment, Maitre'd will train your staff, install your hardware, and help you design a custom menu that fits your brand. This is one of the reasons this provider is one of the most renowned in the hospitality industry.

High-End Data Reporting

One of the major highlights of the Maitre'd POS software is its data reporting solutions. You'll find a wide variety of data reporting features on this platform, as well as many ways that you can access the information that is derived from your restaurant's operations.

The DataBoard app is the main dashboard for your reporting and analytics information, though it's necessary to note that you will need to install this software on your hardware system if you want to take advantage of it.

However, once you do, you'll get access to information regarding employees, data comparison, sales, performance, promotions, costs, and customers, which you can use to enhance the customer experience and expand your business.

Some of the main features offered by the Databoard app include:

Customized time comparisons by week, month, or year
Real-time labor costs
Real-time cancellations or discounts
Performance indices
Alerts

All of this comes wrapped up in a simple and intuitive iOS or Android application that you can access from any device, anywhere.

Versatile

The Maitre'd point-of-sale system is so versatile that it has become one of the best point-of-sale systems for a wide range of niches. Of course, since we're focusing on restaurants here, we'll stick to talking about that.

The Maitre'd POS software can cater to a wide range of restaurant types, including:

Quick-service establishments
Table-service restaurants
Multi-location chains or franchises
Bars and nightclubs
Hotels

You'll find many features and specialized characteristics built into the Maitre'd point-of-sale software, making it perfect for small and mid-sized businesses.

Intuitive

One thing that consumers often overlook when trying to find quality POS software solutions for their businesses is how easy their chosen POS solution is to learn. The beauty of Maitre'd POS is that it has one of the most user-friendly interfaces on the market.

You can build menus, customize orders, add discounts, make item changes, and sift through your transaction history with ease. Whether you run a full-service or quick-service restaurant, you'll be able to take advantage of the minimalist design to increase efficiency.

With many years of experience in the restaurant industry, PayFacto was able to design Maitre'd POS fit in with modern restaurant businesses. It doesn't feel old or outdated like other point-of-sale systems we've seen.

Teaching staff how to use a system can be a difficult process. With this kind of point-of-sale system, the staff can almost teach itself.

Hardware Options

The hardware options available with the Maitre'd POS system are very flexible. You can connect to some of the most common hardware found in the industry, allowing you to expand and customize your system to fit your needs.

We love that Maitre'd can integrate with Android tablets, iPads, and other touchscreen devices.

No matter what kind of hardware device you're already used to using, you'll like be able to connect it with this software.

Maitre'd also connect to a wide variety of other common hardware, including receipt printers, scanners, self-order kiosks, and more!

Durability and Reliability

When looking for a POS solution, it's important to look for one that offers reliability and durability, whether you run a high-end table-service restaurant or a casual dining establishment.

Reading reviews from many successful restaurant owners who have used Maitre'd, it is clear that both the reliability and durability are there. It is built for the restaurant vertical, so it's no surprise that it does well with what it was made for. The back-office features are great, and you can always expect it to work. Even during lunch or dinner rushes, you'll never have to deal with it crashing or overloading.

Third-Party Integrations

While one of the early downsides to Maitre'd was that there weren't many add-ons or third-party integrations, that isn't the case any longer. Nowadays, Maitre'd provides a wide range of third-party integrations with tons of software partners, helping you to increase efficiency and optimize your customers' experiences.

There are tons of unique integrations you can customize your system with, including payment processing, liquor control systems, online ordering, gift cards, loyalty programs, and more! You can even add an accounting interface to your system, which is great for smaller business owners.

Some of the most recognizable names you'll find on Maitre'd's integration list include Online Orders Now, Chase Paymentech, DataCandy, Bevcheck, BMBC, BeerSaver, Berg, Amadeus, and Quickbooks.

Overall, if you're someone who likes the idea of being able to customize their system with tons of applications and integrations, you won't find that Maitre'd falls short.

Customer Support

Maitre'd offers excellent customer support, which is one of the big selling points of this software. The company recently introduced live chat functionality, which can be super helpful if you need to troubleshoot something in an instant.

Beyond that, the support functionality is some of the most extensive on the market. They offer live chat, email, and phone support around the clock. Whether you run a dinner-time fine-dining establishment, a chain of early morning quick-service restaurants, or a late-night bar, you'll be able to get in touch with the Maitre'd' customer support team to troubleshoot your system.

Online Ordering

Online ordering is more important than it ever has been, and with many online software integrations, Maitre'd allows you to:

Limit your online queue
Reduce incoming calls
Distinguish online sales vs. other revenue
Build a custom mobile app for online sales

Not only can the system help you keep your back office in order, but it can also help customers get the food they want as soon as possible, without ever feeling confused or overwhelmed.

Enterprise Management

One of the main features that sets Maitre'd apart from many other POS providers is that this cloud-based platform is great for consolidating many branches of a company into a single, cloud-based location.

Here are just a few of the ways that this enterprise management system might be able to benefit your business:

Limits in-branch access
Segments banners or regions
Disseminates price changes or discounts across all or chosen branches
Calculates royalties
Produces custom reports for each brand
Receives all reports

Additional Key Features

There are many other features available on the Maitre'd system that are worth talking about. Here are some of the top features to help you make your decision:

Loyalty Programs + Gift Cards: You can set up custom rewards programs or loyalty programs for your customers or set up gift cards for your restaurant.
Table Management: With table availability and table status features, you can keep track of every table in your establishment in real-time. Maitre'd allows you to control the flow of your restaurant, no matter your floor plan.
Inventory Management: Always make sure that your ingredients are in stock and accounted for. If not, let your system 86 items automatically, so your staff never makes mistakes.
Labor Management: Optimize your operations and increase your profitability with a real-time view of your work schedules and labor costs.

Additional Modules

The Maitre'd system might be lacking in a few places. Luckily, you can integrate one of the many add-on modules that PayFactor has accounted for, including:

Accounts receivable
Accounting interface
Pay-at-table solution
Property management system integration
Online reservations

Kitchen display systems (KDRs)
Advanced inventory management
Databoard mobile application
Delivery and dispatch

Complaints and Limitations

Payment Processing

One of the biggest problems with Maitre'd is that the payment processing features aren't the clearest. Posera is the parent company, which is one of the biggest payment processing firms in the industry.

This means that you're a bit tied to Posera's payment services for all of your transactional needs.

PayFacto recently absorbed Posera, meaning the company now has even newer payment processing. The rates that are advertised with PayFacto are:

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2.49% + $0.10 per transaction

Note that it's important to read the fine print on the contract, as it says that you have a three-year contract and that this particular rate is only good for a limited time. After the first year and three months, you will pay regular rates.

Essentially, PayFacto lacks transparency when it comes to what you pay, which is never the best thing.

Of course, you can always switch over to a different payment processor or use the current one you already have, the fees attached to switching might not make it worth it. We highly recommend that you consider the full cost of what you'll pay for processing payments before you decide to go with Maitre'd.

Final Verdict

Overall, there are many aspects to love about the Maitre'd POS system. If you want a robust feature set and a comprehensive system, Maitre'd is an excellent option. Of course, there are alternative options on the market that provide both of those aspects without a long-term, three-year contract.

The lack of transparent pricing is one of the things that made us feel a bit uneasy about Maitre'd. Plus, it's more complicated and expensive to use a separate payment processor, another downside. If you already have a payment processor that you like and want to continue using, it would be best to select a different POS solution.

Maitre'd offers an array of restaurant-specific features and hardware options. If these aspects align with the configuration of your business, Maitre'd may just be the perfect option for you.

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