Breadcrumb POS Review
Welcome to my Breadcrumb POS review!
I have personally used this system in my families restaurant along with several of Upserve's competitors.
Is Breadcrumb POS the best choice that will streamline your restaurant operation with state-of-the-art capabilities?
Read below to find out as I take a deep-dive into this POS system and provide insights from my personal experience.
Breadcrumb POS Review
Breadcrumb POS has really surprised us with its integration of various abilities from a smooth ringing up of menu items to inventory management. The touch screen interface is easy to use and versatile so it’s ready to deploy in whatever your restaurant situation is.
Breadcrumb easily handles all of the necessities of any POS system such as integration of gift cards, splitting checks, and EMV integration. You will have no problem with any of the primary functions of a POS system.
Ringing up menu items is as simple as clicking through a touch screen. Items are clearly marked with prices. Servers can keep track of bills easily with this point of sales system and voids and discounts are easy to mark. Your servers will save time and you will be able to see exactly why something might be voided.
One useful feature of the Breadcrumb menu system is the real-time data it gathers about your sales. If your site has sold out of an item, it will cancel the item out of the server’s menu. No more awkward situations and delays for your servers and patrons. Instead, you will be able to provide better, more efficient service and have more satisfied customers who are more likely to come back.
Two features of the Breadcrumb POS system that stood out to us were table side ordering and payment as well as offline capabilities. You can increase your sales by decreasing the time customers wait for their checks. By making use of table side payments, you can speed your operations making more opportunity for more sales. Similarly, Breadcrumb’s offline capabilities means that your business doesn’t have to screech to a halt just because of connectivity issues. Your sales will save and just process once you have service back.
We mentioned the table side ordering and payment options, but it’s worth going over in a little more depth too. You can cut drink delivery times to your customers by half and speed up your food delivery to move customers quickly and deliver excellent service.
Breadcrumb POS also has no issue with split checks or online ordering. Your restaurant won’t deter any potential customers due to accessibility.
Though the POS system is intuitive to use, the training mode is a great resource to have when training your wait staff. Ring up items and swipe a credit card in training mode so your staff can get used to the use of the sale system. In training mode, cards won’t process, but your staff will be able to get plenty of practice without disrupting your reporting.
Reporting and Management Tools
We’ve already mentioned the benefits of Breadcrumb POS as a point of sales system, but there’s even more to it since the point of sale system is backed up by Upserve. Beyond effective POS usage, there are tons of restaurant management platform tools to help you run your restaurant or restaurants even more efficiently and data driven.
Table management is a basic feature of the Upserve POS system. Whether you are organizing where tables are or assigning tables, Breadcrumb’s table management system can help your restaurant.
The system can even group tables together into different zones for easier assignments for servers.
Since Breadcrumb POS is operated by Upserve, there are tons of features on the back end of the system. You can get access to features and reports that will inform you on your business performance and worker performance. Let Upserve help you gather data so you can spend your time making more informed, better decisions for your business.
One of the awesome features about Upserve’s inventory management system is that it works in real time. For you, it means no more guessing about what you have and what you don’t or spending time counting. Real time deductions from your inventory are made as soon as orders go through and if your inventory drops to low levels, reordering is as simple as one click.
You can also easily access reports about your menu to see what is selling and what is sitting on the shelf. You can easily break up your menu into different categories so you can have your staff push more profitable items.
Breadcrumb POS has the tools you need to keep track of your servers as well. Whether you need to keep track of performance or scheduling, you can use server performance and evaluations trackers in an easy to check location. You’ll be better able to respond to staff training or rewarding when needed instead of letting problems grow. You can also keep track of your top servers.
One of the other great features from Upserve is their reputation management system. You can keep track of how your restaurant is rated by social media. Instead of spending hours going through different review sites, find them all in one easy place so you can address any glaring issues. You can even keep tabs on your cross town rivals to see if there is opportunity for expansion.
One of the aspects of Breadcrumb POS that struck us the most was the accessibility of the hardware. Don’t worry, just because it’s affordable doesn’t mean you have to sacrifice anything to run this system.
Breadcrumb from Upserve is optimized to run on iPads but can only run on iPad 8.0 or later. The good news though is that since the system is cloud integrated, you can access all of your data and reporting through any device with internet access.
iPad usage means that the overall system is cheap to install and easy to train your servers on. It also allows for huge flexibility in deployment. You can put register stations anywhere you see fit or bring it with you if you move your services.
Though you can just download the Breadcrumb app from the app store, we do recommend going through Upserve. When you get your iPads through Upserve, they come with the necessary installations and support that you might need.
Breadcrumb can also seamlessly integrate with Upserve’s EMV card readers. These solutions are quick and easy to set-up and use.
The hardware works best with printers for tickets and receipts. Breadcrumb is easily compatible with printers such as Epson.
We’ve mentioned the table side ordering and payment options earlier, but it’s worth noting again. With this hardware, your servers can be freed up in their zones to offer the best service possible. Also by using table side ordering and payment with iPads, your servers can not only collect signatures on screen but the technology integrates with card swipers and printers for optimal use.
We’ve already mentioned a host of back end features for Breadcrumb POS from Upserve. Here we will just go over some of the other awesome features that aren’t necessarily reporting or management tools.
Breadcrumb POS lets you easily integrate loyalty and rewards programs into the order taking and pricing. Customers can link their payment card to your loyalty program making it easier for them to become repeat guests and you to drive business.
There is also integration between Breadcrumb and employee scheduling from Upserve. Make your POS system a single stop for many of your restaurant’s needs.
Breadcrumb has integration for Upserve’s online ordering system. Since it’s integrated, the system can implement any rewards programs or loyalty cards your business might offer. It also lets you be in charge of what you offer online.
One last feature of the point of sale system is the ability to toggle between Server and Quickserve functions. You don’t need the same ordering capabilities at the counter as you would at the table, so Breadcrumb doesn’t make you have to choose. You can have both and choose what you need.
Is there support available?
Upserve is there to help you when you need it. With options for 24/7/365 support available along with set up assistance, Upserve wants you to have the best support. There are even free tools that you can access through Upserve’s website to help your business.
Does Breadcrumb need Groupon?
Breadcrumb used to be owned by Groupon, but has since been acquired by Upserve. Frankly, Breadcrumb wasn’t all that impressive under Groupon and it didn’t have nearly the array of features that are available now. As an Upserve POS system, Breadcrumb has revitalized itself and become a premier choice for point of sales systems. You have access to more features to help your business.
Can Breadcrumb work for my entire fleet of restaurants?
With plans for single building restaurants all the way to 100 buildings, Breadcrumbs POS can handle it all. There is the ideal Upserve plan for whatever size your business is. As a bonus, you can access all of your back end data from anywhere meaning you can visit any of your locations and still see your most important data.
Is my Breadcrumb POS suitable for my enterprise?
Does your enterprise sell food or drink? If so, Breadcrumb is definitely suitable for your business. Whether you are a niche restaurant, bar, brewery, bakery, or fine dining, Breadcrumb is the point of sales system for your restaurant.
Can Breadcrumb handle online ordering?
Not only can Breadcrumb handle online ordering, it can also integrate with Upserve’s online ordering system. This means you won’t have to worry about third parties or additional software. The system is accessible with Facebook or Google logins which means that it is easy for your customers to order from you and continue coming back.
If you are looking for a modern POS system that can handle the flexible needs of your business, Breadcrumb POS from Upserve is for you. Its use of iPad hardware makes it easy to use and learn for your staff so that less time is wasted working the cash register and more dedication can be given to service.
With its back end integration and reporting, along with cloud connection, you can gather all the data you will need to make informed business decisions. Keep track of sales, inventory, and workforce so that your enterprise operates as efficiently and smoothly as possible.
So free yourself up to focus on the important things of your business and go with Breadcrumb POS.