Best Buy POS System
Over the past decade, several retail giants have updated their point-of-sale systems to spark growth in their respective businesses. You might be wondering,
What kind of POS system does Best Buy use to keep its stores running at such a high level?
If so, you've come to the right place.
Come dive in with us as we explore the ins and outs of the POS system used by tech giant Best Buy.
What POS System Does Best Buy Use?
Best Buy is one of the biggest tech retail stores in the industry, so it's clear that it requires a top-notch retail POS system to keep daily operations running smoothly.
For its POS solution needs, Best Buy looked to E3 Retail. It's clear that the needs of tech giant Best Buy are being met with this service.
According to Best Buy, the company had to rethink the way that its POS solution could provide a positive customer experience. The beauty of the E3 retail POS system is that it puts the customer experience first in every way.
The Best Buy point of sale software is all about simplicity, as simplicity is what is truly needed to provide a positive customer experience. When retail POS systems aren't simple, it's almost as if a business might as well be directing its customers towards its competitors.
E3 Retail has done a lot for Best Buy, though one of the primary things it has done is allowed Best Buy's staff to gain access to the POS system from a number of devices. It makes sense that tech giant Best Buy has a POS solution that it can use on everything from large, stationary hardware devices to mobile devices.
Similar to Target technology services, Best Buy has the ability to quickly serve customers from a tablet, POS register, or kiosk. No matter where customers or employees are in the store, they can get information on stock, orders, etc.
Time is certainly precious for Best Buy's service. Not only does this POS system make for a positive customer experience, but it also makes it much easier to train new staff. That trained staff can then go on to painlessly access the internal systems and complete transactions with ease using multiple devices.
Another great thing about E3 Retail's POS solution is that the pricing is down to the second. The company makes use of the ADVANTAGe Enterprise Promotions Engine to provide updates to prices in real-time. Customers always have the ability to see how much items cost. They can also see in-store and online deals that can potentially save them money, which is something that keeps customers coming back.
If you'd like to see which systems other big chain stores use, head over to our Retail POS Examples page.
New Best Buy Pay Option
Best Buy's service originally included NFC (near field communications) readers in most stores. NFC readers are very popular in retail stores as they support a number of contactless payment systems to help customers complete transactions with ease, including Softcard and Google Wallet.
However, just recently, Best Buy decided to get rid of its NFC readers in favor of a contactless payment ring that goes through its Best Buy Pay system. This unique system is available in the Best Buy app.
The neat thing about this system is customers have the ability to link their debit or credit cards to the app via their smartphones to make payments hassle-free.
E3 Retail Features
While E3 Retail comes with several notable features, we'll take you through a few that we believe are the most important for Best Buy's service.
Customizable Omnichannel Solutions
As a pioneer in the technology realm, tech giant Best Buy needed a solution that could help customers buy what they needed no matter what device they were using.
E3 Retail created a cutting-edge system that allows customers to start their shopping journey no matter where they are or what device they are using.
Essentially, customers can start shopping on their phones and finish making add-ons in-store if they please.
On the back-end, Best Buy stores can effortlessly manage their retail operations with handy reporting features and deeply integrated back-office features.
Built into this system is a hassle-free return solution, allowing customers to make purchases in one store and return to another store if they need. With stock control in this intuitive system, the process of determining which items are moving where is much simpler.
Pricing and Promotion Management
Best Buy is constantly running promotional offers, though with such a complex pricing system, having the ability to manage those promotions down to every small detail is crucial.
This intuitive system cuts down the amount of time going through trial and error to determine if promotional offers are worth running, as it simulates current and future pricing to make forecasts on what a store can expect in terms of sales.
When a promotional offer is entered into this intuitive system, it is spread to all customer touchpoints. Whether a customer is looking at the Best Buy online marketplace on a mobile tablet at home or talking to one of Best Buy's staff in the store, they'll see the same pricing.
The detail from these promotional offers is then captured for easy analysis to help determine whether or not the promotional offer delivered was worth it.
Guided Selling
Sometimes, a customer might not know what they are looking for. With guided selling available on the E3 Retail POS system, tech giant Best Buy is able to invite customers to purchase related or additional items or services, which can boost revenue by a significant margin.
Maybe that additional item is a charger to go along with their recently purchased smartphone or a soundbar to go along with the recent purchase of their 4K television.
Mobile POS Solution
The E3 Retail architecture was designed in such a way that trained staff can assist customers in any way necessary. The straightforward system works with regular register systems, on foot or remotely.
Customers want the checkout process to be as simple and convenient as possible. With the option to process transactions, whether sales or returns, from any point, it is one of the most flexible POS systems on the market.
Best Buy has the ability to quickly serve customers in several ways, including curbside, mobile checkout, self-checkout, and traditional registers.
Each Best Buy employee can also carry around a mobile tablet to assist customers and perform a number of services to make the customer experience as seamless as possible. Whether they want to assist customers by determining whether or not an item is in stock or by making complete transactions, they can do so with the mobile tablet integration.
Lastly, employees have flexibility when working with customers that aren't in-store. Best Buy runs a large customer care and operations support center that requires a streamlined system to quickly serve customers. The unique E3 Retail architecture allows for Best Buy's staff to assist the needs of each customer with ease.
Want your staff to be able to cater to customers flexibly? Visit our Best Mobile POS System guide.
Inventory Management
Best Buy is a high-volume business, which is why it needs to have high-end inventory management software that can give the company the demand and supply for each product that it sells down to the second.
The inventories are split between different departments, smoothing out operations and working in tandem with each POS register so that trained staff can quickly serve customers and cut down on wait times.
If you are looking for a POS system to incorporate into your smaller retail businesses that excels in inventory management, see our Best POS System For Retail article.
Final Thoughts
While it's easy to see how Best Buy's point of sale system works, it's more difficult to determine which type of POS system will be best for your business. Getting the wrong POS solution for your business means essentially directing customers to your competitors, and, of course, that is the last thing you want to do.
Not only is it important to find a POS system that streamlines your business, but it is crucial to find one that works within your budget. If you're looking to grow and transform your business, then we're here to help.
The E3 Retail solution may be a bit large for your business, and that's where we come in. We can help you determine which kind of point of sale solution works for the needs of your business.
Whether you're looking for a straightforward system with a POS cash register and thermal receipt printers, or an in-depth system with multiple touchscreen displays, inventory solutions, and a customer relationship management system, we can match you with the right POS software for your needs.
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Tyler Connaghan
Contributing Author
