Customer Interaction

Improve Service Levels and Customer Experience

Today’s telecom customers are more demanding than ever. They want seamless mobility, convenience and control – anytime and anywhere. In addition to that, communication service providers are seeking new ways to improve service and customer experience levels. That is why operators are starting to invest in real-time communication and customer interaction capabilities. With Orga Systems’ direct communication solutions, telecommunications operators can choose from a wide range of applications and products to ease service usage and to enhance subscriber self-care capabilities.

Orga Systems’ high performance Customer Notification System enables telecom operators to inform and update their subscribers on important information and send personalized messages. Mobile customers who do not have sufficient prepaid credits can take advantage of Orga Systems’ Call Me solution that features a convenient pay-for-me functionality. With Orga Systems Mobile Self-Care and IVR solutions, subscribers can easily access their accounts and can change personal settings at any time. Orga Systems Call Back reduces interconnect fees and allows subscribers to initiate phone calls when roaming.