Mobile Customer Self-Care

Mobile Customer Self-Care
Rapid and Convenient Self-care For Everyone

Today’s customers want to have full control of their mobile services, seamless mobility and outstanding convenience. For an ideal customer interaction, operators need to switch to mobile self-care options that can reduce costs and increase customer satisfaction. As customers want to have instant access to their personal profiles and account information, a convenient and fast self-care solution is needed.

Orga Systems’ Mobile Customer Self-Care Solution makes life easier for both the telecom carriers and their subscribers. The service uses Orga Systems’ wireless Information Query (wIQ) to initiate a menu-driven self-care suite via USSD. It offers several easy-to-choose query choices and profile update options. These may include simple bonus or account queries, a request to change tariffs, an update of frequent numbers, or the subscriber can carry out a self-registration.

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