Interactive Voice Response - Customer Interaction at its Best

Orga Systems’ comprehensive, speech-enabled Voice Response System offers multi-language speech recognition, text-to-speech support and graphical service creation. It can be used for various types of voice services over telephone networks. With Orga Systems IVR, callers may enter their input as digits or verbally by talking to the system. It has been successfully tested and deployed with various speech engines.

The Orga Systems IVR core processes provide many different services, such as answering, releasing or transferring a call and playing or recording prompts. Among the broad variety of attributes are features such as call and number retrieval, call transfers, echo cancellations, speech recognition driven menus, logic operations, connections to third party applications and storage of statistical and log information.